customer comment xstrata

Patricia Kenny, Senior Environmental Advisor, Xstrata McArthur River Mine (Australia)

"Very professional and informative.  Nothing was a problem. Phil is always very accommodating in whatever is required he is also one of those presenters who just tailors to the individuals needs.  I found him very professional and easy to understand.  He had the knack to communicate to all audiences."

"Couldn't ask for a better support group"

 

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Pako Manrique, IT Special Projects Senior AdvisorXstrata Alumbrera (Argentina)

"Today I finished with users depuration of Sample points. From an initial number of 600, now we manage 304. I've already Imported 800.000 records in MP5. Is there any restriction?"

"Was the visit completed professionally and effectively (1-10)?

Yes. It goes beyond expectations. I assign an 11. "

"Yesterday night I imported an amazing amount of records with MP5. In several cases files of almost 50.000 records without a problem."

"We have been extremely satisfied with the service extended to us in regards of forwarding necessary patches on the program and with the willingness from your support team to clarify, when the documentation for the software needed clarification."

"I told you. MP5 is better than you guys suspect!"

"Your support is 5 Stars"

The most important part of MP5 that represent an added value and makes a huge difference with other products of the Market is their People. In my years of IT Project Manager I've never seen such excellence in Support"

"How can Bush rule the States without owning Monitor Pro 5, how can the Challenger take off without Monitor Pro? Monitor Pro , your right to choose. (this is the inscription of my next T-Shirt! )"

"To sum up the Product is really good and the support is better"

 

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Jason Alexander, Environment Technician, Ernest Henry Mine Pty Ltd. Answers questions on their experiences with the system.

Q. What are the main benefits of MP-5?

Uniformity and accessibility: Like other members of the Xstrata copper and Zinc groups, our data is managed using a Monitor-Pro MP- 5 data management system. You don't have all of your data stuck in a hundred spreadsheets or access databases, which tend to be tucked away in obscure hard-drives, on floppies or CD's, or locked away under someone else's login.

We use the MP-5 auto-importer, and data can be accessed as soon as results are emailed from the labs.

The functionality of MP5 is such that an 'uber-user' can be created in the regional HQ to view all data entered, enabling report creation without lengthy delays.

The data is stored in a single, backed up database, and can be accessed by all onsite users and authorised users across the group. Across a large organisation such as ours, each site receives data from different laboratories, but the reported data is all sourced from MP5, making comparisons a breeze.

Furthermore, as each site uses the same database, were an operator to be absent for a prolonged period, there is no loss of functionality as staff from other sites can manage their data.

Q. How do you rate the usability of MP-5?

I have found that MP5 is very similar to most other Windows based programmes, and someone who has had little experience with MP5 can quickly pick it up. The main view mimics Windows Explorer. The familiar way in which the menus and file trees are set up makes transitioning from Windows to MP5 quite easy.

Reports can be customised by the user using Crystal Reports. This was a bit daunting at first, but the support was great and enabled me to get across the major points very quickly.

 

 

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